Website Terms and conditions

Control of personal information

Any personal information provided or to be gathered by www.encoreenvelopes.com is controlled by Encore Envelopes / Encore Washington Ltd.

What information do we collect? How do we use it?

Information submitted to and gathered from www.encoreenvelopes.com is used by Encore Envelopes only. Information from form submissions is used for its intended purpose.

Will Encore Envelopes disclose the information it collects to outside parties?

Encore Envelopes does not sell, trade or rent your personal information to others. We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Your consent

By using our Website, you consent to the collection and use of this information by Encore Envelopes. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Legal

General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Encore Envelopes. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of country-England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Encore Envelopes will be governed by these terms and conditions.

All references to the 'company', 'us' or 'we' will refer to Encore Envelopes. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Website shall include reference to all URL's owned by Encore Envelopes.

Orders

We are pleased to accept orders by any of the following methods. E-mail (unsecure), telephone, and post.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Complaints

Any complaint can be communicated directly to Encore Envelopes. We will Endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy

This privacy policy covers Encore Envelopes, its Web sites, and any other method of selling. You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g. (registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.

The type of information that we will collect will include,

  • Your title and name
  • Known address
  • Contact telephones numbers
  • E-mail address